Privacy Policy

1. Introduction

Welcome to AC Vehicle Recycling (‘we’, ‘us’, ‘our’). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information on our website Scrap my car Hartlepool.

2. Data Controller

AC Vehicle Recycling is the data controller and operator of the Vehicle Scrap Northeast website.
Postal address: 39 Pasture Row, Eldon, Bishop Auckland DL14 8UZ
Telephone: 07903 226668
Email: enquiries@vehiclescrapnortheast.co.uk

3. Information We Collect

a. Personal Data You Provide

  • Name

  • Contact details (email, phone number)

  • Vehicle registration and related information

  • Location/postcode

  • Any other details submitted via our online forms

b. Automatically Collected Data

  • IP address

  • Device and browser information

  • Pages visited and usage patterns

  • Time and date of access

4. How We Use Your Data

  • To provide quotes and arrange vehicle collection

  • To respond to enquiries and communicate with you

  • To meet DVLA or legal obligations

  • To improve website performance and user experience

5. Lawful Basis for Processing

  • Consent: when submitting your details

  • Contract: to deliver vehicle collection/scrap services

  • Legal Obligation: DVLA and scrap compliance

  • Legitimate Interest: site security and analytics

6. Data Sharing

We may share your data with:

  • Scrap and vehicle collection partners

  • DVLA or other regulatory bodies (when required)

  • Law enforcement (if legally necessary)
    We do not share your data with third parties for marketing purposes.

7. International Transfers

We store your data in the UK. If ever transferred outside the UK, we’ll ensure GDPR-compliant safeguards.

8. Data Security

Your information is protected through secure hosting, encrypted communications, and restricted system access.

9. Retention Period

We keep your data only as long as necessary:

  • Scrap-related records for up to 7 years (legal obligation)

  • Contact data for service or enquiry handling (up to 12 months unless otherwise agreed)

10. Your Rights

You have rights under the UK GDPR, including:

  • Accessing the personal data we hold on you

  • Requesting corrections or deletions

  • Withdrawing consent (where applicable)

  • Objecting to or restricting processing

  • Lodging a complaint with the ICO

Contact us at enquiries@vehiclescrapnortheast.co.uk to exercise any of these rights.

11. Updates

We may amend this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

Effective date: 1 July 2025